Algonquin Resort: A Leader in Inclusive Hiring, Embracing Diversity

The Algonquin Resort, an icon among hotels across Canada, is a leader in the industry when it comes to inclusive hiring and embracing diversity. This approach has had positive impacts in a number of areas, including staff retention, employee engagement and enhancing the guest experience.

General Manager, Matthew MacKenzie, leads by example and understands the advantages of retaining good employees and creating a supportive, inclusive environment for his staff to thrive. So it seemed a natural fit to partner with Ready, Willing and Able and expand recruitment to job-seekers with an intellectual disability or Autism Spectrum Disorder (ASD). Through the partnership, the Algonquin Resort has successfully hired individuals for a variety of positions over multiple seasons.

“Our average seasonal employee would work two seasons,” says Matthew. John, a steward at The Algonquin, and hired through RWA, is a great example of retention. He has held his position for over three years. Matthew adds, “That’s already a 30% increase above average, which is great.”

With the cost of replacement for new employees estimated to be $3000 and a turnover rate for employees with intellectual disabilities or ASD at a mere 7%, compared to the 49% average across all industries for employees without a disability, hiring job-seekers with an intellectual disability or ASD has a positive impact on a company’s bottom line.

Erin Hood, Human Resources Generalist for The Algonquin, adds that not only has John learned from his team; John’s co‐workers have learned from him as well: “how to work together, how to support one another and how to be more flexible in their approach to their work.”

“In our business, with everyone spending so much time working closely together, employees need to see that they are all contributing to the big picture,” says Matthew. “I think that’s what we’ve all been bringing to the table, and hopefully it comes through in our guest satisfaction, and our employee satisfaction.”

Research data shows 92% of individuals regard companies that hire people with an intellectual disability or ASD more favourably than businesses that have not yet embraced inclusive employment practices. Companies report that employee engagement also increases as diversity is expanded, and team members report that they are proud to be in a workplace that values inclusion and diversity.

“Working with RWA has helped us to better determine the right fit for the role and for the Algonquin,” says Erin.

“Developing partnerships to support your success is integral to the prosperity of any business,” says Matthew. “If you can find a partner that’s going to find the right fit between a person looking for meaningful, gainful employment and the needs of the company, then it is important to foster that relationship. I think it is a missed opportunity to not take advantage of [what RWA has to offer].”

Funded by the Government of Canada and active in 20 communities across the county, RWA is a national partnership of Inclusion Canada, the Canadian Autism Spectrum Disorder Alliance (CASDA), and their member organizations.